We at Serendipity Electronics Inc. are committed to delivering consistent quality.
We do this by focusing on our customers, delivering superior customer service and offering the best industry operations to be found anywhere in the world. We realize customer satisfaction drives our business, and we are unyielding in our promise to meet their expectations in quality, delivery and performance.
At Serendipity Electronics we have a team of passionate, talented and dedicated employees who are committed to flawless service and corporate integrity.
It is our guiding principle to provide customers with a level of quality and service that consistently meets or exceeds expectations through the following philosophies:
Strategic Partnerships with worldwide supplier base
We select and nurture worldwide relationships with our supplier base. Communication and high expectations lead seamless transactions and a continuous quest for improvement in both the supply chain and customer service.
We strive to maintain our systems effectiveness through periodic review, maintaining a full quality manual of ISO standards.
At Serendipity, we hire only the best and most experienced people. This combined with continuous training gives us a team we are proud to call the best in the industry.
Our Goal is to understand our customer requirements and exceed them at every opportunity. In order to achieve this goal, we must have the ability to adopt new disciplines. Each year a roadmap is prepared that details any major changes we want to make to our quality control procedures, with the aim of continuous improvement.
Through these methods, the quality of our team, the procedures we have in place and our ever-growing customer base, we are creating a quality system that can rival any in the industry.
Quality Serendipity Electronics’ Goal
Achieving total customer satisfaction by meeting customers’ needs and requirements.
We strive to continually improve all of our processes and our quality management system.
If parts are not purchased with traceability from the Manufacturer we can test product to validate authenticity. Serendipity maintains the highest standards of certification via the International Organization for Standards (ISO) 9001, AS9120, AS6081 the American National Standards Institute/Electrostatic Discharge Association (ANSI/ESD) S20.20.
Our commitment to excellence in Counterfeit Avoidance is unsurpassed in the industry. Serendipity’s 4-Tier Counterfeit Avoidance program protects our customers from real and present dangers, including fatalities and loss of significant financial investment.