Services

Serendipity Electronics now provides mid-tier domestic OEM and EMS companies a gateway to the Asian supply chain. Our supplier network is strictly the franchised agent and distributor channel across five regions in Asia (China/HK, Singapore, Taiwan and Korea).

Serendipity has acquired an Asian based electronic component supply company that is built upon strong and long-lasting relationships. We act as their Asian Commodity Management desk. As such, we are viewed as an extension of the customer rather than the supplier.

• Customers leverage our international procurement resources and supplier relationships for cost reduction opportunities, continuity of supply and sourcing agility.
• We work under NDA and customer’s provide access to demand and cost data
• Our core customers collectively spend > $300M annually on electronic components, mechanical items, wire, cable and hardware. We take that spend and reach out to a multi-billion dollar supplier community.
• By monitoring global price trends and market conditions we consistently present back to our customers specific and targeted opportunities for cost reduction.

WHAT SERENDIPITY DOES?

• We provide you the tools to negotiate and ultimately drive cost savings
• Our supply community is the franchised / authorized / distributors who reside in one or more regions within Asia, the most active manufacturing sector of the world.
• Beyond the broad base distributors there are 100+ regional companies with narrow franchised line cards.
• We overlay the demand of our domestic customers with Asian supply. We focus on finding cost savings that are > 15%.
• Along with absolute savings we also provide customers with market intelligence. A check and balance of your domestic suppliers; for cost competitiveness, supply and honesty.
• Having alternate channels of supply prove to be advantageous during times of lead time disruptions

HOW DO WE DO IT?

• Serendipity Electronics is very experienced in developing global supply networks.
• Our team in Asia has exceptional sourcing and order management know-how.
• We provide exceptional service and quality, by focusing to a select base of customers.
• We have a deep understanding of the supply base in Asia for franchised / authorized electronic components.
• All manufacturer’s certificate of traceability is provided with every shipment.
• We have the industry experience to advise and help companies improve their supply chain methods.

• Serendipity’s MRO Supply Chain Management System takes your highly transactional purchases, hundreds of suppliers, thousands of parts, purchase orders and invoice items into one single transactional activity. Our team handles it all. We manage hundreds, sometimes thousands, of suppliers, the purchasing, accounting, finance, maintenance, engineering, logistics and shipping. What happens? Costs go down, efficiency goes up. Every single transaction is accounted for.
• We provide:
  • All products needed
    • Your demands are our problem. We source it all through our Global Strategic Sourcing team with 25 years of sourcing experience and our 25,000 qualified supplier database.
  • Quality parts with certifications in:
    • ISO9001
    • AS9120
    • AS6081 Compliant
    • ISO14001
    • ESD2020
  •  Quality is our priority.
  • Cost Savings
    • Competitive pricing through our supply chain network worldwide. Our Asian procurement team in addition to our multilingual 25 year experienced Senior sourcing team in our New York headquarters.
    • We have the knowledge to shop for the best price. Cost savings is automatically driven through our service.
    • Our Buyers ensure compliance with predetermined sourcing strategies. Our procurement professionals with years of experience leverage spend and operations. We ensure to utilize order history and continue to be proactive, keeping operations running smoothly and effectively.
  • Inventory Management
    • Planning and smart inventory management account for all the material needed by your company.
    • We maintain proper in stock inventory to make all your needs, big or small.
    • Using historical data on daily usage and transactions; we review forecasts, identify demand and order quantities needed.
    • We hold inventory, increase service levels and reduce transportation and receiving costs.
  • Concierge Service
    • Everyone at Serendipity will exceed your expectations. Engineering services, on time deliveries, cost effectiveness and logistic services will be provided.
    • Our effective data software system streamlines transactional processing. This passes the savings to our clients. We communicate orders, acknowledgements and deliveries through our system to our clients. You will always know when to expect your material.

• Serendipity has the experience, resources, supply chain solutions and proven technology to connect all your MRO processes through a single supply chain management program.
• This reliable MRO supply chain system will flawlessly integrate through your supply chain ensuring amazing improvement to your processes.
• Our centralized team will manage any number of suppliers globally. We currently manage 2,000 suppliers and 1.2 million parts. Working with Serendipity, you have once transaction, once invoice – a service with one point of contact for any issues that arise for all of you maintenance and repair operations.

• Source hard to locate parts, obsolete and allocated materials including electronic components, automotive parts, wire, cable, mechanical IT, peripherals and hardware.
• Have 24 hour express service for critical deliveries.
• Have Hubs worldwide for instant access to product
• Offer a Four Tier Counterfeit Protection Process for all untraceable product with test reports from our lab.
• Dispose of slow moving and excess inventory
• Serendipity holds inventory  valued at $1 million dollars. We carry active, passive and electromechanical components from the world’s top manufacturers, as well as a wide range of specialty products.

Sourcing Essential Commodities in a Rapidly Changing Global Economy

• Components
• IT & Peripherals
• Automotive Parts
• Hardware
• Wire & Cable
• Award winning, global broad-line distributor of high volume products
• Established in 1991 – successful, woman-owned business
• Pioneering adopter of supply sourcing technology Purchasing service provider for large corporations

A Worldwide Solution

• Delivering products from more than 25,000 technology partners in over 130 countries
• Global 24/7 on-demand availability
• Shenzhen Office & Warehouse opened in 2010
• Multiple distribution centers

      The Serendipity Advantage

• Instant access to more than 25,000 vendors worldwide
• Rapid contact to overseas component inventories
• Acquire service parts and hard to find items quickly and efficiently regardless of quantity
• Fully enabled “Just-In-Time” quality and protocols including extensive counterfeit quality assurance testing
• Dedicated multi-lingual Sales, Service and Engineering
• Significantly reduce transaction costs
• Global same day shipping